Get help with DilmahSync. Find answers to common questions or reach out to our support team.
DilmahSync is an internal tool for Dilmah team members to scan, manage, and sync business contacts. Here's how to get started:
Sign In — Use your authorized Dilmah email address to log in via Supabase Auth.
Scan Cards — Use the camera to capture business cards. Our OCR engine will automatically extract contact details.
Review & Edit — Verify the extracted information and make any necessary corrections before saving.
Sync to Salesforce — Contacts are automatically synced to the Dilmah Salesforce CRM system.
Open the app and tap the scan button on the home screen. Position the business card within the camera frame and capture the image. The app will automatically extract the contact details using OCR technology.
Yes. You can save contacts locally while offline. Once you reconnect to the internet, your changes will automatically sync to the cloud and Salesforce.
When adding or editing a contact, select the relevant campaign from the campaign dropdown. Campaigns are managed through your organization's Salesforce system.
After scanning, you are presented with a review screen where you can correct any inaccuracies before saving. Ensure the business card is well-lit and the text is clearly visible for best results.
Open the contact you wish to remove and tap the delete option. This will remove the contact from the app. Note: if the contact has already been synced to Salesforce, you may need to contact your administrator to remove it from the CRM.
Ensure you are using your authorized Dilmah email address. If you continue to experience issues, contact the IT department at it@dilmahtea.com to verify your account status and access permissions.
If you can't find the answer you're looking for, reach out to our support team:
111, Negombo Road,
Peliyagoda, Sri Lanka
Support is available during regular business hours (Monday–Friday, 9:00 AM – 5:30 PM IST).